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FAQ

If your questions have not been answered, kindly drop us a line at info@atalye.com or fill out our contact form.

Made-to-measure means we scan your body measurements and create a garment that fits your body perfectly. We can collect your measurements in two ways: You can make an appointment to come to our studio that is located at 'De Hallen' in Oud West Amsterdam, or you can use our app to scan yourself at home.

You will receive the link from us via mobile phone or email that launches the app. Click on the link, and it will show you the easy steps that you need for scanning yourself at home. Wear form-fitting clothes and tie up your hair, so your outlines can be properly scanned. Wait a moment and don’t close the app immediately after scanning, to make sure your scan succeeded. You can watch a short tutorial in this link.

Because we have your body measurements, we are able to create a garment that is tailored to your size and shape. However, if you have any doubts about the fit, you can always contact us via email. Once you provide us with pictures of you in your dress we can schedule a meeting in the studio if any adjustments are required. If a meeting is not possible, you can send us your dress for adjustments. If adjustments aren’t possible we will provide you with a new dress.

We would love to meet you in our studio! You are always welcome, but it's always better to make an appointment. Book time at our studio using the 'book a fitting' button on the bottom right corner, or the button that is shown on the pages of our products.

Definitely! Book time at our studio using the 'book a fitting' button on the bottom right corner, or the button that is shown on the pages of our products.

If by any chance you have a problem with your garment, don't hesitate to contact us. You can reach us via email. We will schedule a virtual or a physical appointment to understand what the problem is and how we can fix it, so you can be a happy customer.

The data that you are sharing with us will stay with us only and won’t be shared with any third party. The data that is collected via the scanning app is kept in the app itself. The app doesn’t store, keep, or save photos under any circumstances. After the photos are processed, they are instantly deleted from the app servers. The app is fully GDPR compliant. The data that is collected via 3D body scanner in our studio is kept within our company. The 3D scanner does not take or save any photos of your body. It contains infrared light that captures and collects your measurements and body silhouette in a 3D file. This data is kept and stored in our company for your future purchases. ATALYE’ is fully GDPR compliant. GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states.